Table of contents
About Fracttal
Fracttal is a global company specialized in AI-powered maintenance and physical asset management software, with an international presence and more than 1,500 customers. Its solution, Fracttal One, centralizes all maintenance operations through open integrations with any business system and third-party IoT sensors, as well as its own IoT hardware portfolio.
In this context of rapid growth and international expansion, managing sales commissions became a critical process that needed to match the level of the rest of Fracttal’s technological infrastructure.
Industry: SaaS
Company Size: Mid-sized (51-200 employees)
Location: International presence (Headquartered in Madrid and Latin America: Santiago de Chile, Mexico, Colombia, Brazil)
Main Improvement Areas:
- Transition from the previous commission software to Remuner
- Elimination of manual Excel work for commission calculations
- Centralization and automation of commissions across the 5 countries where the sales team operates
- Improved transparency and trust in the sales team’s variable compensation
- Reduced close time for each commission cycle
Integration: Hubspot
The Challenge
Fracttal’s sales team is distributed across 5 countries, working with different currencies and commission structures. Before Remuner, Fracttal relied on another commission software, supported by additional platforms and heavy Excel usage to close each cycle. Operationally, this resulted in:
- Support complications and limitations in previous platforms
- Difficulty calculating commissions consistently across multiple currencies
- High manual workload for data consolidation, reprocessing, and scattered files
“We faced support complications with previous platforms and a heavy manual burden of consolidating data,” explains Esteban Mellado, Sales Operations Analyst at Fracttal.
The impact was clear:
- Constant reprocessing and long working hours
- An unclear experience for salespeople, who could not always visualize the details of their commissions
- Monthly closes where the team had to stay up late at night resolving issues in order to meet payment deadlines
Before Using Remuner
To consolidate information, the Sales Ops team had to download data from tools like HubSpot and manually prepare and “adjust” an Excel file so that the numbers matched the previous platform.
“Many times we ended up calculating commissions manually in Excel, checking again and again that what was being paid actually matched the teams’ real performance.”
This additional work meant one or two extra days of effort per close, just to prepare and adjust the files feeding the previous commission software.
After using Remuner
When evaluating alternatives, Fracttal evaluated three alternatives in the market. Remuner stood out for three key reasons:
- Clarity in compensation plan design
- Operational usability for Sales Ops, managers, and sales representatives
- Exceptional human support, with close guidance from day one
“Remuner stood out for its clarity in plans, its usability, and outstanding human support,” says Mellado.
He adds that “the implementation process was agile and well-structured”. The intuitive interface made internal training easier and enabled smoother knowledge transfer to new team members.
With Remuner, Fracttal moved from a fragmented process involving the previous software, Excel, and other tools, to a centralized, automated model with real-time global visibility.
New Compensation Structure
Fracttal’s new compensation model is now supported by Remuner as the single platform for commission calculation and tracking:
- Full automation of the workflow: data ingestion, rule application, calculations, and validations
- Consolidated view by region and team, accessible from one dashboard
- Reporting module that allows performance analysis by region or team with a level of detail that did not exist before
- Ability to simulate payouts, generate custom reports, and manage disputes in an integrated way without leaving the platform
Esteban summarizes it this way:
“We log into Remuner and automatically see the summary across all regions; that has significantly reduced review times.”
Impact on the sales team: key results
The transition from the previous platform and Excel to Remuner has had a direct impact on Fracttal’s daily operations:
- Significant time savings: what previously required 1 or 2 days of Excel preparation and adjustment is now done automatically. The operational time investment is “practically zero” because information is always up to date
- Drastic reduction in commission calculation errors, thanks to automation and consistent rules
- Fewer back-and-forths and scattered files, with all information consolidated in Remuner
- Greater transparency for the commercial team, who can now clearly see their variables and commissions
- Higher motivation and internal trust, thanks to a fair, accurate, and traceable process
“Remuner has allowed us to achieve significant savings not only in user costs, but also in working hours — and above all, it has restored our confidence in the accuracy of the process,” highlights Esteban.
Main results after the first months
After the first few months with Remuner, Fracttal has seen:
- A platform that adapts to Fracttal’s growth pace and the complexity of multi-country commercial structures
- A faster and more organized commission close process, without late nights to meet payout deadlines
- A very notable reduction in reprocessing and calculation-related incidents
- A sales team with real-time information and full visibility into the variables affecting their commissions
Why Fracttal loves Remuner
Today, Remuner has become a strategic partner for Fracttal in commission management, replacing the previous platform, Excel, and multiple manual processes, while providing greater robustness, a global view, and the flexibility needed to adapt to complex commercial structures.
In addition, Remuner connects daily operations with an analytical layer that makes it possible to understand performance by region, team, and representative with a depth that did not exist before.
As Esteban concludes: “Remuner is the bridge between the present and the future of commission payments.”
