CoverManager eliminated manual commission calculations with Remuner. Discover how they went from Excel and emails to real-time visibility for the entire sales team.
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About CoverManager
CoverManager is a technology company specializing in the hospitality sector that helps restaurants improve their reservation and sales management. With more than 36,000 clients across Europe and Latin America, CoverManager has become the technology standard for hospitality: a platform that unifies direct reservation management, marketing, customer loyalty, and occupancy optimization.
With a sales team spread across several regions and a fast pace of growth, managing commissions accurately, transparently, and efficiently at scale became a real operational challenge.
Industry: SaaS / Hospitality Technology
Company size: Mid-sized (51–200 employees)
Headquarters: Seville, Spain (with operations in Europe and Latin America)
Key areas for improvement:
- Eliminate manual commission calculations
- Restore trust and transparency for the sales team
- Reduce errors and after-the-fact corrections
- Give sales reps real-time visibility into their performance
- Implement complex commission policies at the pace the business demands
The challenge
At CoverManager, the problem with commission management went far beyond the time it consumed.
Every month, the administration team ran a completely manual process: pulling data, applying formulas, checking the results, and sending out settlements individually by email. Hours of work. And no matter how carefully it was done, the process was never entirely free of errors. The corrections that followed — also handled by email — only multiplied the workload.
“Before Remuner, commission calculation was a completely manual system that took a huge amount of time. It wasn’t free of human error, it didn’t support transparency for the team, and it required a lot of work.” — Eva Romero, Head of Accounting at CoverManager
But the cost wasn’t absorbed by the administration team alone. On the other end of those email settlements, the sales team received numbers they never fully trusted.
Ignacio Romero, Head of Sales Spain & Portugal, notes that “on the employee’s side, it’s that lack of transparency — feeling and sensing that the commissions are never quite right, that the calculations don’t exactly match the commission policies.”
When sales reps can’t verify their own numbers and sense the figures might not be entirely correct, it doesn’t just create friction: it erodes trust in the entire incentive system.
Before Remuner
The two sides of the problem — operations and team trust — fed into each other in a cycle that was hard to break without the right tool.
On the operational side, the same pattern repeated every month: calculate, send, field questions, correct, resend. The workload grew at the same pace as the team, and the manual approach couldn’t scale along with the company.
On the sales side, the process was completely opaque. Sales reps had no way to check their pipeline, verify their commissions in real time, or understand how their specific deals translated into their final pay. Everything arrived after the fact, by email, with no way to independently check it.
The situation before Remuner:
- A fully manual commission calculation process every month
- Hours of administrative work per cycle, with no automation whatsoever
- Human error risk built into every calculation
- Corrections and communications handled entirely by email
- No real-time visibility for sales reps into their performance or earnings
- A persistent trust gap between the commissions received and the policies in place
The impact on the business:
- Significant administrative overload for the accounting team every month
- Sales reps receiving settlements they couldn’t verify or question
- No way to implement more complex commission policies at the pace needed
- An incentive system that existed on paper but didn’t fully motivate in practice
Why Remuner
The decision to go with Remuner was tied, from the very first moment, to something CoverManager sensed from the first conversation: trust.
“From the very first moment, honestly, it was the connection with the human team. They gave us a lot of reassurance that this was going to be something that would change our lives. And it has been.” — Eva Romero, Head of Accounting
For a growing company, with the complexity of managing teams with different profiles and constantly evolving commission policies, that confidence mattered as much as the product itself. They needed a platform capable of handling that complexity, but also a team that would support them during and after implementation.
Carmen Pedraza, Administrative Assistant, says of the Remuner team: “They gave us a lot of reassurance that it was going to be something that would change things for us, and sure enough, they were right — it changed the way we work every month on commission calculations.”
Implementation
Getting up and running was faster than Eva expected. “It was an even shorter process than I thought it would be, and in the end that’s down to the team behind Remuner — they respond very quickly, they’re very agile, and extremely good at solving problems,” says Eva Romero.
Speed wasn’t just a nice outcome; it was a necessity. For a company that moves at CoverManager’s pace, a long implementation would have had a real cost. Having the platform up and running quickly meant the whole team could start benefiting from it without a disruptive transition.
The impact
Much less time, full precision
With all policies built directly into Remuner, the monthly calculation cycle stopped being a burden. Carmen Pedraza, from the administration team, is direct about it: the time savings have been enormous, and having every policy set up on the platform makes their work easier in a way that simply wasn’t possible before. And when something doesn’t add up, the error can be traced back to the source of the data — not to a formula buried in a spreadsheet.
From reactive to proactive
Settlements used to arrive by email. So did the corrections. The sales team had no way to independently verify anything. That dynamic has completely reversed.
“Before, everything was manual Excel work, settlements were sent by email, and all correction communications went through email too. Now, they get ahead of it by being able to view their commissions themselves.” — Eva Romero, Head of Accounting
What your work is worth, visible in real time
For the sales team, one of the most concrete changes has been being able to see the trajectory of their own performance on the dashboard.
Ignacio Romero especially highlights “that little growth curve” showing how revenue evolves — a continuous view of what each person is doing with their work and how it directly impacts their paycheck. Not just a number at the end of the month, but a living picture of how things are going.
Autonomy for the sales team
The time that used to go into tracking, cross-checking data, and calculating manually is now spent selling. Every sales rep can see their own numbers without having to ask anyone for them.
“We used to spend a huge amount of time tracking everything we were doing in Excel and calculating our commissions. Now we have everything automatically and clearly.” — Rosario PĂ©rez, Inside Sales Consultant
Policies ready when the business needs them
CoverManager is growing fast — new regions, new structures, evolving models. Remuner has given the operations team the ability to adapt policies at the same pace the business demands.
As Eva points out, the platform lets them implement more complex policies and stay ahead of the curve without depending on a long manual recalculation cycle. “In the end, the team is continuously seeing what their sales have been, and I think that’s also a big motivator to keep working.”
That’s how they define Remuner
The CoverManager team described Remuner in a single word: Agility. Clarity. Vision. Transparency.
Four perspectives. Four words. A transformation in the way CoverManager pays its team, trusts its numbers, and motivates the people driving its growth. And you? Are you ready to do the same? Request a demo with Remuner and we’ll let you know how we can help you.
